Shipping & returns
How your order gets to you, and what to do if it is not right.
Delivery options
These are the options offered at checkout. The cost is shown before you pay.
- Standard
- 3–5 business days — Free
- Express
- 1–2 business days — $20
Orders placed before 2pm on a working day are picked the same day. Weekend orders are picked the following Monday.
Where we ship
- United States
- 2–5 working days
- Canada
- 4–8 working days
- United Kingdom and EU
- 5–10 working days
- Rest of world
- 7–14 working days
Duties and import taxes outside the US are set by the destination country and are payable by the recipient. We cannot calculate them in advance.
Tracking
You will get a confirmation as soon as the order is placed, and a tracking link when it ships. Both are in your account alongside the order status.
Returns
Thirty days from the day your order arrives. Pieces must be unworn, unwashed and have their tags attached — try things on, but do so before removing anything.
- Window
- 30 days from delivery
- Condition
- Unworn, unwashed, tags attached
- Return postage
- Paid by you unless the item is faulty or wrongly sent
- Refund method
- Back to the original payment method
- Refund timing
- Within 5 working days of the return reaching us
- Not returnable
- Face coverings and socks, for hygiene reasons
To start one, email returns@auvret.com with your order number and which pieces you are sending back.
Faulty or wrong items
If something arrives faulty or is not what you ordered, tell us within 30 days and we will cover return postage and either replace it or refund you in full. Photographs help but are not required.
Exchanges
We do not run a swap service, because holding your size while a parcel travels back to us is how sizes end up sold out for everybody. The reliable route is to order the size you want now and return the other one — that way your size is secured before it goes.